Frequently Asked Questions

about Eastin Hotels & Residences

Have a question or need an answer about your planned stay with any of our Eastin Hotels & Residences where we offer you unique services? Take a look at our extensive FAQs

Is internet available at the hotel?

At any Eastin Hotels & Residences, we provide free wireless or broadband internet access in every room and public area.

What is extended breakfast hour?

A breakfast buffet is served in the main restaurant of the hotel between 06:00 and 11:00 hrs. Executive Floor guests can enjoy breakfast in the Executive Lounge.

I am a member of EVC Card Program, will I get the benefits if I booked through other channels not with the hotel?

EVC Card Program benefits are given to our member who book direct with us or via our hotel website only.

What does it mean for the room ready guaranteed policy?

Please note that this policy is only applied for Eastin Grand Hotels and Eastin Hotels brand, when you advised your arrival time 48 hours in advance of arrival and we guarantee your room is ready otherwise the 1st night is free.

How can I make a booking?

You can go to the hotel website to make booking or check their contact details from contact us page.

How many people can stay in one room?

At all of Eastin Hotels & Residences, each guest room can accommodate a maximum of three (3) adults.  Please note that the third person will be charged for a rollaway bed.  For more details please contact the hotel directly.

What age constitutes a child as mentioned in your policies?

Children under the age of 16 sharing a room with their parents stay free of charge with one extra bed.

What age constitutes a child as mentioned in your policies?

For Eastin Grand Hotels and Eastin Hotels, Children under the age of 16 sharing a room with their parents stay free of charge with one extra bed.  For Eastin Easy and Eastin Residences, Children age is 12.

What are the standard check-in and check-out times of hotel?

 The standard check-in time is 14:00 hrs. and check-out is at 12:00 noon.

Do your hotels provide a free shuttle service between the airport and the hotel?

 Please check with the hotel you booked directly.