Eastin Hotel & Residences Hanoi FAQ

Rooms and Rates

WHAT TYPES OF ROOMS ARE AVAILABLE IN THE HOTEL AND WHAT ARE THE DIFFERENCES BETWEEN THE DIFFERENT CATEGORIES?

All our rooms are equipped with Wi-Fi internet access, tea and coffee-making facilities and comfortable beds with duvets.

ARE YOUR HOTEL RATES PER ROOM OR PER PERSON?
The rates charged are per room with double occupancy in all room types. 

HOW CAN I MAKE A BOOKING?
You can book through our website or send an email to rsvn@eastinhanoi.com 

DOES MY ROOM RESERVATION REQUIRE ANY GUARANTEE?
All room reservations require a credit card guarantee.

HOW DO I CANCEL MY HOTEL RESERVATION WITHOUT INCURRING A CANCELLATION CHARGE?
To cancel your booking without incurring any charge, please contact the Reservations Department or cancel in the booking system before 6.00 p.m. on your arrival date. 

HOW MANY PEOPLE CAN STAY IN ONE ROOM?
Each guest room can accommodate a maximum of three (3) people. Please note that the third bed will be a rollaway bed and an extra charge will be applied.

DO YOU OFFER DISCOUNTS FOR A GROUP BOOKING?
For details on our available group rates, please contact the hotel’s Sales Department at sales@eastinhanoi.com

DO YOU HAVE A PET POLICY?
We regret that animals are not allowed to stay in guest rooms.

DO THE RATES INCLUDE BREAKFAST?
All rates are divided into two types, Room Only and Room Including Breakfast.

WHAT ARE THE STANDARD CHECK-IN AND CHECK-OUT TIMES OF THE HOTEL?
The standard check-in time is 2.00 p.m. while the standard check-out time is 12.00 p.m. noon. 

IS IT POSSIBLE TO CHECK-IN EARLIER?
Early check-ins are subject to room availability. If you are arriving early in the day, we suggest adding an extra night to your booking 1 day before your scheduled arrival in order to guarantee that your room is ready upon arrival at the hotel.
Please inform our staff when making your booking if you plan to book an additional night in order to guarantee that your room will be ready for you upon your arrival.  

CAN I HAVE A LATE CHECK-OUT?
Late check-outs are subject to room availability.  Please note that for check-outs after 6.00 p.m., an additional room night will be charged at the regular room rate.

DO YOU HAVE TWIN, TRIPLE AND QUADRUPLE ROOMS?
We do have twin rooms. For triple rooms, an extra bed may be added. 

ARE KING SIZE BEDS AVAILABLE IN THE ROOMS?
Yes, they are.

DO YOU HAVE ROOMS WITH A BATHTUB?
Yes, in some room types 

DO YOU HAVE NON-SMOKING ROOMS?
All rooms at Eastin Hotel & Residences Hanoi are non-smoking rooms. Our hotel has designated smoking zones.

ARE SAFETY DEPOSIT BOXES AVAILABLE AT THE HOTEL?
All guest rooms have a safety deposit box which is available free of charge.

IS INTERNET AVAILABLE AT THE HOTEL?
The entire hotel is set up for free wireless or broadband internet access. You can contact the front desk for a username and password. Both broadband and Wi-Fi internet access is available in every room.

Travelling with Children

IS A BABYSITTING SERVICE AVAILABLE?
Yes, a babysitting service is available.

WHAT FACILITIES ARE AVAILABLE FOR CHILDREN?
We have a Kids Pool.  

ARE BABY COTS AVAILABLE FOR THE ROOMS?
Baby cots are available on request.

ARE “HIGH CHAIRS” AVAILABLE IN THE RESTAURANTS?
Yes, high chairs are available in the restaurants.

WHAT IS YOUR CHILD POLICY?
Our child policy applies to children below 16 years old. Children under the age of 16 stay free of charge when sharing a room with their parents. 

Dining

WHERE IS BREAKFAST SERVED AND AT WHAT TIME?
A breakfast buffet is served in The Silk Road restaurant, from 6.00 a.m. - 11.30 a.m.

HOW MANY RESTAURANTS DO YOU HAVE AND WHAT ARE THEY?
We have 1 main restaurant in the hotel. For more information, please visit our dining section.

IS VEGETARIAN CUISINE AVAILABLE IN THE RESTAURANTS?
A selection of vegetarian dishes are available at every outlet.

IS A SPECIAL MENU AVAILABLE FOR CHILDREN?
Yes, all our restaurants have a special kid’s menu available. 

DO YOU HAVE 24-HOUR ROOM SERVICE?
Not yet, but we’re working on it! Last order for room service is at 11.00 p.m. 
General Hotel Information

IS THERE A SWIMMING POOL IN THE HOTEL?
Our swimming pool is located on the 11th floor and are open from 6.00 a.m. – 8.00 p.m. 

IS THERE A FITNESS CENTRE/GYM IN THE HOTEL?
The fitness centre is located on the 11th floor close to the swimming pool, and is open from 6.00 a.m. – 8.00 p.m. 

HOW MUCH PARKING SPACE IS AVAILABLE AT THE HOTEL?
The car park can accommodate up to 59 cars and 50 motorbikes.

DO YOU PROVIDE A FREE SHUTTLE BUS/VAN FROM/TO THE AIRPORT TO/FROM THE HOTEL?
We regret that there is no free shuttle service available.

HOW LONG DOES IT TAKE TO GET A TAXI OR LIMOUSINE FROM THE AIRPORT TO THE HOTEL AND APPROXIMATELY HOW MUCH DOES IT COST?
It takes approximately 30 minutes to get from the Noi Bai International Airport to the hotel. The cost ranges from VND 180,000 - 250,000 for a public taxi.

HOW MUCH DOES A PRIVATE CAR COST?
The cost is VND 375,000 net per way.

HOW CAN I GET TO THE HOTEL BY PUBLIC TRANSPORTATION?
As the hotel is located about 36 km from Noi Bai International Airport, we recommend you take a taxi or private car.

IF I TAKE A PRIVATE CAR FROM THE AIRPORT, WILL I BE MET BY A MEMBER OF THE EASTIN STAFF?
We have airport representatives to meet all our arriving guests and to escort them to the limousine. The representative will wait for you at the exit of the airport. 

DO YOU HAVE SPECIAL FACILITIES AND SERVICES AVAILABLE FOR DISABLED TRAVELLERS?
Yes, we have wheelchair pathways and disabled rest rooms. 

CAN THE HOTEL RECONFIRM MY ONGOING FLIGHT AND MAKE ARRANGEMENTS FOR DOMESTIC AND INTERNATIONAL FLIGHTS?
Yes, the Concierge staff will be pleased to assist you with your travel arrangements.
IS A DOCTOR AVAILABLE AT THE HOTEL?
We have a doctor on call 24 hours.

CAN I GET A MASSAGE AT THE HOTEL?
Unfortunately, we have no spa facilities. 

HOW FAR IS THE NEAREST HOSPITAL TO THE HOTEL?
The nearest international standard hospital is a 5 minutes’ drive away.

WHERE IS THE NEAREST BANK OR CURRENCY EXCHANGE?
The closest bank is at Tien Phong Bank which is a 2 minutes’ walk away. The banks in Vietnam are open from 7.00 a.m. – 11.15 a.m. and 1.15 p.m. - 4.30 p.m. Monday to Friday.

WHAT IS THE CURRENCY IN VIETNAM?
The currency in Vietnam is the Vietnamese Dong (VND). 

CAN BAGGAGE BE STORED AT THE HOTEL WHILST I TRAVEL TO ANOTHER LOCATION IN VIETNAM?
Please contact the Concierge to arrange baggage storage.

WHAT VOLTAGE DO YOU USE IN VIETNAM?
The voltage in Vietnam is 220 V.

IS IT SAFE TO DRINK THE TAP WATER IN VIETNAM?
The tap water in Vietnam is not potable. Complimentary drinking water is provided in all guest rooms (2 bottles per room per day). 

WHAT IS THE WEATHER LIKE AT DIFFERENT TIMES OF THE YEAR?
Hanoi has two main seasons, the northeast monsoon months of November to April and the southwest monsoon months of May to October. The northeast monsoon season can be further divided into a winter season from November to February, which sees the coolest and driest days with average temperatures of 10-15°C and only 20mm of rain. Springtime runs from February to April, when warmer temperatures are accompanied by more rain, up to 80mm in April. The southwest monsoon summer months of May to September can get uncomfortably hot (temperatures into the mid-30s) and humid with heavy rains, especially in July and August when each month gets an average 320mm of rain. The autumn months of September to November are generally sunny and mild. 

WHAT SHOULD I WEAR IN VIETNAM?
The dress code in Vietnam is quite casual and so informal dress is recommended. 

Business Travellers

CAN I CONNECT MY LAPTOP TO THE INTERNET IN MY ROOM?
Yes, we provide Wi-Fi internet in all guest rooms. The entire building is also Wi-Fi enabled.

Shopping and Tourist Facilities

ARE THERE ANY MAJOR SHOPPING CENTRES NEAR THE HOTEL? AND, IF SO, WHERE ARE THEY?
Some of the best places to shop in Hanoi are located in Old Quarter. You’ll find local markets selling coffee beans, handicrafts and street food at affordable prices here. Hang Gai Street is great for quality textiles and custom-made clothes. Shopping malls in French Quarter are stock familiar brands and offer a cool escape from the afternoon heat. When it comes to getting your shopping fix in Hanoi, be sure to check out these three spots. 
HOW FAR IS THE HOTEL FROM THE MAIN SHOPPING AREA?
The main shopping area is about a 30 minutes’ drive from the hotel.