Eastin Hotel Makkasan Bangkok FAQ
Find frequently asked questions at our Bangkok City hotel
Have a question or need an answer about your planned stay with Eastin Grand Hotel Sathorn Bangkok? Take a look at our extensive FAQs
Rooms and Rates
WHAT TYPES OF ROOMS ARE AVAILABLE IN THE HOTEL AND WHAT ARE THE DIFFERENCES BETWEEN THE DIFFERENT CATEGORIES?
All our rooms are equipped with wireless broadband internet access, tea and coffee-making facilities and comfortable beds with duvets.
ARE YOUR HOTEL RATES PER ROOM OR PER PERSON?
The rates charged are per room (double occupancy) and for an extra person 1,000 ++ Baht will be charged.
HOW CAN I MAKE A BOOKING?
DOES MY ROOM RESERVATION REQUIRE ANY GUARANTEE?
All room reservations require a credit card guarantee.
HOW DO I CANCEL MY HOTEL RESERVATION WITHOUT A CHARGE?
The details of our cancellation policy conditions can be found in the confirmation letter we send confirming your booking.
HOW MANY PEOPLE CAN STAY IN ONE ROOM?
Each guest room can accommodate a maximum of three (3) adults. Please note that the third person will be charged at 1,000++ Baht per night including breakfast and a rollaway bed.
DO YOU OFFER DISCOUNTS FOR A GROUP BOOKING?
For details of the group rates which are available, please contact the hotel’s Sales Department at [email protected]
DO YOU HAVE A PET POLICY?
We regret that animals are not allowed on the hotel premises.
DO THE RATES INCLUDE BREAKFAST?
There are options of room only and room including breakfast. Please check the current offers on our website.
WHAT ARE THE STANDARD CHECK-IN AND CHECK-OUT TIMES OF THE HOTEL?
The standard check-in time is 14:00 hrs. and check-out is at 12:00 noon.
IS IT POSSIBLE TO CHECK-IN EARLIER?
It is sometimes possible to check-in earlier, however, this is subject to availability. To ensure your room is ready upon arrival, you can reserve the room from the night before.
CAN I HAVE A LATE CHECK-OUT?
It is possible to have a late check-out as per room availability. Please note that for check-outs after 18:00 hrs.an additional room night will be charged at the regular room rate.
DO YOU HAVE TWIN, TRIPLE AND QUADRUPLE ROOMS?
We do have twin rooms. For triple rooms, an extra bed with extra charge can be added. However, no quadruple rooms are available.
ARE KING-SIZED BEDS AVAILABLE IN THE ROOMS?
Yes, they are.
DO YOU HAVE ROOMS WITH A BATHTUB?
All our rooms contain a bathtub.
DO YOU HAVE NON-SMOKING ROOMS?
Both smoking and non-smoking rooms are available.
ARE SAFETY DEPOSIT BOXES AVAILABLE AT THE HOTEL?
All guest rooms have a safety deposit box which is available free of charge.
IS INTERNET AVAILABLE AT THE HOTEL?
The entire hotel including public areas and guestrooms is set up for free wireless internet access. You can contact the front desk for a username and password.
Traveling With Children
IS A BABYSITTING SERVICE AVAILABLE?
Yes, a babysitting service is available subject to advance notice.
WHAT FACILITIES ARE AVAILABLE FOR CHILDREN?
At the hotel there is a kid’s club where children can play on the 26th floor, open from 08:00 – 17:00 hrs.
ARE BABY COTS AVAILABLE FOR THE ROOMS?
Baby cots are available on request.
ARE HIGH CHAIRS AVAILABLE IN THE RESTAURANTS?
Yes, they are.
WHAT IS A CHILD POLICY?
Our policy is a child is 16 years of age and below. Maximum one child staying with parent, no extra bed provided is free of charge. If you require an extra bed, it will be charged 1,000++ per bed including breakfast.
WHERE IS BREAKFAST SERVED AND AT WHAT TIMES?
A breakfast buffet is served in The Glass House Restaurant on the 7th floor between 06:00 - 11:30 hrs.
HOW MANY RESTAURANTS DO YOU HAVE AND WHAT ARE THEY?
We have one main restaurant in the hotel. For more information, please visit our dining section.
IS VEGETARIAN CUISINE AVAILABLE IN THE RESTAURANTS?
A selection of vegetarian dishes is available in our restaurant.
IS A SPECIAL MENU AVAILABLE FOR CHILDREN?
DO YOU HAVE 24-HOUR ROOM SERVICE?
Yes, we do.
General Hotel Information
IS THERE A SWIMMING POOL IN THE HOTEL?
The swimming pool is on the 10th floor and opens from 06:00 – 21:00 hrs.
IS THERE A FITNESS CENTRE/GYM IN THE HOTEL?
The fitness centre is on the 10th floor and opens from 06:00 – 21:00 hrs.
HOW MUCH PARKING SPACE IS AVAILABLE AT THE HOTEL?
The car park can accommodate up to 200 cars.
DO YOU PROVIDE A FREE SHUTTLE BUS/VAN FROM/TO THE AIRPORT AND TO/FROM THE HOTEL?
We regret that there is no free shuttle service available.
HOW LONG DOES IT TAKE TO GET A TAXI OR LIMOUSINE FROM THE AIRPORT TO THE HOTEL AND APPROXIMATELY HOW MUCH DOES IT COST?
It takes approximately 45 minutes to get from the airport to the hotel by highway and depending on the time of day. The cost ranges from 400 – 500 Baht for a taxi from the airport.
HOW MUCH DOES THE HOTEL’S PRIVATE TRANSFER COST?
The cost is 1,100 Baht net per way (Honda Accord) and 1,400 Baht net per way (Toyota Commuter).
HOW CAN I GET TO THE HOTEL BY PUBLIC TRANSPORTATION?
You can take THE SUVARNABHUMI AIRPORT RAIL LINK by using the SA City Line to Rajaprarop Station. The hotel is approximately 800 metres from the station.
IF I TAKE THE HOTEL’S PRIVATE TRANSFER FROM THE AIRPORT, WILL I BE MET BY A MEMBER OF EASTIN STAFF?
We have an airport representative to meet all our arriving guests and escort them to their transportation The representative carries an Eastin sign with your name on it.
DO YOU HAVE SPECIAL FACILITIES AND SERVICES AVAILABLE FOR THE DISABLED TRAVELER?
Yes, we have rooms specially equipped for disabled travelers. These rooms are available on request at no additional charge but are subject to availability.
CAN THE HOTEL RECONFIRM MY ONGOING FLIGHT AND MAKE ARRANGEMENTS FOR DOMESTIC AND INTERNATIONAL FLIGHTS?
Yes, the concierge staff will be pleased to assist with your travel arrangements.
IS A DOCTOR AVAILABLE AT THE HOTEL?
No but we can arrange a doctor on call to come to the hotel or we can escort you to the nearest hospital.
CAN I GET A MASSAGE AT THE HOTEL?
The Ramburi Spa is located on the 10th floor and open daily from 10.00 – 22.00 hrs.
HOW FAR IS THE NEAREST HOSPITAL FROM THE HOTEL?
It is 15 minutes’ drive to a major international hospital.
WHERE IS THE NEAREST BANK OR CURRENCY EXCHANGE?
The nearest bank is a 5 minutes’ walk away. The banks in Thailand are open from 09.30 until 15.30 hrs. Monday to Friday only.
WHAT IS THE CURRENCY IN THAILAND?
The currency in Thailand is the Thai Baht.
CAN BAGGAGE BE STORED AT THE HOTEL WHILST I TRAVEL TO ANOTHER LOCATION IN THAILAND?
Please contact the concierge to arrange this.
WHAT VOLTAGE DO YOU USE IN THAILAND?
The voltage in Thailand is 220 V.
WHAT IS THE VAT REFUND SYSTEM IN THAILAND?
Tourists are able to claim back the VAT on larger purchases when they exit the country. Most department stores display a sign to this effect and will provide the necessary forms for completion.
WHAT IS THE WEATHER LIKE AT DIFFERENT TIMES OF THE YEAR?
As a general guideline, the weather in Thailand is warm all year round. However, the weather is generally most pleasant from November to February when there are clear skies and sunshine. The “hot season” is from April to May, when temperatures reach their highest. The “rainy season” is between June and September although it does not rain every day and usually the rain only lasts for an hour or so in the evening
WHAT SHOULD I WEAR IN THAILAND?
The dress code in Thailand is quite modest and so conservative dress is recommended. Shorts and sleeveless vests cannot be worn to visit a temple.
CAN I CONNECT MY LAPTOP IN THE ROOM?
Yes, laptops can be connected to the regular phone lines or to splitter boxes provided by the hotel. The entire building is also wireless enabled.
Shopping and Tourist Facilities
ARE THERE ANY MAJOR SHOPPING CENTERS NEAR THE HOTEL? AND, IF SO, WHERE ARE THEY?
Shopping centers such as Platinum mall, Central World Plaza, Siam Paragon and MBK are only 10 – 30 minutes away.
HOW FAR IS THE HOTEL FROM THE MAIN SHOPPING AREA?
It is 10 minutes on foot to Pratunam.
IS THE HOTEL FAR FROM THE SKYTRAIN?
The hotel is 15 minutes by car from BTS Phayathai Station.