Frequently Asked Questions

about Eastin Grand Hotel Saigon

Have a question or need an answer about your planned stay with Eastin Grand Hotel Saigon? Take a look at our extensive FAQs

Rooms and Rates

What types of rooms are available in the hotel?

Room Type


Bathtub/ Shower

Bed Type

Executive Lounge Privilege

Superior King

2 and 3

Shower only


Yes, upon booking

Superior Twin

2 and 3

Shower only


Yes, upon booking

Deluxe King

4, 5, 6 and 7

Shower only


Yes, upon booking

Deluxe Twin

4, 5, 6 and 7

Shower only


Yes, upon booking

Deluxe Family

2 to 7

Bath Tub


Yes, upon booking

Deluxe Premium

2 to 7

Bath Tub


Yes, upon booking

Executive Suite


Bath Tub and shower



Grand Executive Suite


Bath Tub and shower



All our rooms are equipped with wireless broadband internet access, tea and coffee-making facilities and comfortable beds with duvets.

What are the Executive Lounge Privilege?

Rooms on the Executive floors and Suites have a private reception area, complimentary breakfast, tea, coffee and juices served throughout the day, plus early evening cocktails and canapés. In addition, a boardroom is available for small meetings and free wireless broadband internet access is complimentary throughout in the Executive Lounge.

Are your hotel rates per room or per person?

The rates charged are per person and for the second person will be charged VND 400.000++ and the third person will be charged 700.000++ with extra bed.

How can I make a booking?

You can book through our website or send an email to

Does my room reservation require any guarantee?

All room reservations require a credit card guarantee.

How do I cancel my hotel reservation without incurring a charge?

It depends on the booking conditions therefore kindly contact our reservation team for more information.

How many people can stay in one room?

Each guest room can accommodate a maximum of three (3) people. Please note that the third bed will be a rollaway bed at an extra charge.

Do you offer discounts for group bookings?

For details of the group rates which are available, please contact the hotel’s Sales Department at

Do you have a pet policy?

We regret that animals are not allowed on the hotel premises.

Do the rates include breakfast?

Some rates include breakfast, some rates include room only. Please check the details once you select the packages for booking.

What are the standard check-in and check-out times of hotel?

The standard check-in time is 14:00 hrs. and check-out is at 12:00 noon.

Is it possible to check-in early?

It is sometimes possible to check in earlier; however this subject to availability. To ensure having a room ready upon arrival, you can contact our reservation team at least 48 hours before your arrival time (for direct bookings through the hotel only).

Can I have a late check-out?

It is possible to have a late check-out as per room availability. Please note that for late check-outs between 14:00 – 18:00 hrs., an additional half day’s charge will apply at the regular room rate. Any check-outs after 18:00 hrs will be charged at a full day’s regular room rate.

What bed types do you have and do you have twin, triple and quadruple rooms?

We do have twin rooms. For triple rooms, an extra bed may be added. However, no quadruple rooms are available.

Do you have rooms with a bathtub?

Yes, we do.

Do you have non-smoking rooms?

Non-smoking rooms are also available upon request.

Are safety deposit boxes available at the hotel?

All guest rooms have a safety deposit box which is available free of charge.

Is internet available at the hotel?

The entire hotel is set up for free wireless or broadband internet access, you can contact front desk for the username and password. Broadband and WIFI internet access are available in every room.

Travelling with children

Is a babysitting service available?

Yes, a babysitting service is available at an additional charge.

What facilities are available for children?

We don't have facilities for kids.

Are baby cribs available for the rooms?

Baby cribs are available on request.

Are high chairs available in the restaurant?

Yes, they are.

What age constitutes a child as mentioned in your policies?

Children under the age of 16 sharing a room with their parents stay free of charge with one extra bed.


Where is breakfast served and at what times?

A breakfast buffet is served in the Café Saigon Restaurant on the Ground floor between 6:00am and 11:00am. Executive Floor guests can enjoy breakfast in the Executive Lounge.

How many restaurants do you have and what are they?

We have 4 restaurants and 1 bar in the hotel. For more information, please visit our dining section.

Is vegetarian cuisine available in the restaurants?

A selection of vegetarian dishes is available in every outlet.

Is there a special menu available for children?

Yes, there is.

Do you have 24-hour room service?

Yes, we do.

General Hotel Information

When was the hotel rebranded?

The hotel was rebranded from April 1, 2015.

Which company owns the hotel?

A-1 International (Vietnam) Corporation Limited

Which company manages/ operates the hotel?

Absolute Hotel Services Company

Is there a swimming pool in the Hotel?

The swimming pool is on the 3rd floor. Open from 6:00 – 20:00 hrs.

Is there a fitness centre/gym in the hotel?

The fitness/gym is on the 3rd floor. Open from 6:00 – 22:00 hrs.

How much parking space is available at the hotel?

The parking can accommodate up to 24 cars for 2 parking areas (front entrance and back entrance).

Do you provide free shuttle bus/van from/to the airport to/from hotel?

There is shuttle service available.

How long does it take to get a taxi or limousine from the airport to the hotel and approximately how much does it cost?

It takes approximately 10 minutes to get from the airport to the hotel, depending on the time of day. The cost ranges from VND 80.000 for a public taxi to the airport.

How much hotel limousine cost?

The cost is VND 500.000++ net per way (Mercedes- E200) and van VND 400.000++ net per way (Innova)

How to go to the hotel by public transportation?

You can take public taxis by using trusted transporters such as Vinasun Taxi or Mai Linh Taxi. The cost ranges from VND 80.000 for a public taxi from the airport to the hotel.

If I take a hotel limousine from the airport, will I be met by a member of Eastin staff?

We have airport representative to meet all our arriving guests at the arrival hall to escort you to the limousine. The representative carries an Eastin Grand Hotel Saigon sign.

Do you have special facilities for the disabled traveller?

Yes, we do have rooms specially equipped for disabled travellers. These rooms are available on request at no additional charge and subject to availability.

Is a doctor available at the hotel?

We have a doctor on call 24 hours.

Can I get a massage at the hotel?

Yes, we have a massage service at the hotel.

How far is the nearest hospital from the hotel?

2 minutes’ walk from the hotel is a district government own hospital and five minute on car to the district private own hospital

Where is the nearest bank or currency exchange?

There is a currency exchange service at the Front Desk of the hotel.

Closest bank is a 5 minutes’ walk. The banks in Vietnam are open from 08.00 until 16.30 p.m. Monday to Friday only

What is the currency in Vietnam?

The currency in Vietnam is Vietnam Dong (VND).

Can luggage be stored at the Hotel while I travel to another location in Vietnam?

Please contact the concierge who will be happy to arrange this.

What voltage do you use in Vietnam?

The voltage in Vietnam is 220 V.

What is the VAT refund system in Vietnam?

Tourists are able to claim back the VAT on larger purchases when they exit the country. Most department stores display a sign to this effect and will provide the necessary forms for completion.

Is it safe to drink tap water in Vietnam?

The tap water in Vietnam is not potable. Complimentary drinking water is provided in all guest rooms (2 bottles per room per day).

What is the weather like at different times of the year?

As a general guideline, the weather in Ho Chi Minh City is warm all year round. However, the weather is generally most pleasant from November to February when there are clear skies and sunshine. The “hot season” is from March and May, when temperatures reach their highest. The “rainy season” is between June and October although it does not rain every day and usually the rain only lasts for an hour or so in the evening.

What should I wear in Vietnam?

The dress code in Vietnam is quite casual and so informal dress is recommended.

Business Travelers

Can I connect my laptop in the room?

Yes, laptops can be connected to the regular phone lines or to splitter boxes provided by the hotel. The entire building is also wireless enabled.

Shopping and Tourist Facilities

Are there any major shopping centres near the resort and if so where are they?

Major shopping facilities located only in the city center, include Diamond Plaza, Vincom Shopping Mall, Union Square Center, Parkson Shopping Center…, all are only 15 mins away by car, depending on the time of day.