Frequently Asked Questions

about Eastin Easy GTC Hanoi Hotel

Rooms and Rates

Are your hotel rates per room or per person?

The rates charged are per room (double occupancy) and for an extra person USD 20 will be charged.

How can I make a booking?

You can book through our website or send an email to

Does my room reservation require any guarantee?

All room reservations require a credit card guarantee.

How do I cancel my hotel reservation without a charge?

The details of our cancellation policy conditions can be found in the confirmation letter we send confirming your booking.

How many people can stay in one room?

Each guestroom can accommodate a maximum of three (3) adults. Please note that the third person will be charged at USD 20 per night including breakfast and a rollaway bed.

Do you offer discounts for a group booking?

For details of the group rates which are available, please contact the hotel’s Sales Department at

Do you have a pet policy?

We regret that animals are not allowed on the hotel premises.

Do the rates include breakfast?

All rates include breakfast.

What are the standard check-in and check-out times of the hotel?

The standard check-in time is 14:00 hrs. and check out is at 12:00 noon.

Is it possible to check-in earlier?

It is sometimes possible to check-in earlier, however, this is subject to availability. To ensure your room is ready upon arrival, you can reserve the room from the night before

Can I have a late check-out?

It is possible to have a late check-out as per room availability. Please note that for check-outs after 18:00 hrs. an additional room night will be charged at the regular room rate.

Do you have twin, triple and quadruple rooms?

We do have twin rooms. For triple rooms, an extra bed with extra charge can be added. However, no quadruple rooms are available.

Are king-sized beds available in the rooms?

Yes, they are.

Do you have rooms with a bathtub?


Do you have non-smoking rooms?

All rooms are non-smoking but we provide designated smoking zones.

Are safety deposit boxes available at the hotel?

All guestrooms have a safety deposit box which is available free of charge

Is internet available at the hotel?

The entire hotel including public areas and guestrooms is set up for free wireless or broadband internet access. You can contact the front desk for a username and password.

Traveling With Children

Is a babysitting service available?

Yes.  Please contact our staff to arrange in advance.

What facilities are available for children?

We regret we do not have any facilities for children

Are baby cots available for the rooms?

Baby cots are available on request.

Are high chairs available in the restaurants?

Yes, they are.

What is a child policy?

Our policy is a child is 12 years of age and below. Maximum one child staying with parent, no extra bed provided is free of charge


Where is breakfast served and at what times?

A breakfast buffet is served in the Cafe restaurant on the lobby level between 06:00 hrs. and 10:00 hrs.

How many restaurants do you have and what are they?

We have one all day dining restaurant in the hotel.

Is vegetarian cuisine available in the restaurants?

Vegetarian meals can be provided upon request.

Is a special menu available for children?

Children’s meals can be provided upon request.

Do you have 24-hour room service?

Last orders for room service are at 22:00 hrs

General Hotel Information

Is there a swimming pool in the hotel?


Is there a fitness centre/gym in the hotel?

The fitness center is on the fifth floor and open from 06:00 – 22:00 hrs.

How much parking space is available at the hotel?

Public parking is available at a location nearby (reservation is needed) and costs USD 5 per day

Do you provide free shuttle bus/van from/to the airport to/from the hotel?

We regret that there is no free shuttle service available.

How long does it take to get a taxi or limousine from the airport to the hotel and approximately how much does it cost?

It takes approximately 45 minutes to get to/from Airport to the hotel.

How much does the hotel’s private transfer cost?

The cost is USD 25 net for car per way and USD 50 net by van.

If I take the hotel transfer from the airport, will I be met by a member of Eastin staff?

We have car driver to meet all our guests at arriving terminal and escort them to their transportation. The driver carries a board with your name on it.

Do you have special facilities and services available for the disabled traveler?

Regrettably we do not provide special facilities for disabled travelers.

Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?

Yes, the concierge staff will be pleased to assist with your travel arrangements.

Is a doctor available at the hotel?

No but we have a doctor on call 24 hours

Can I get a massage at the hotel?


How far is the nearest hospital from the hotel?

It is 15 minutes’ drive to a major international hospital.

Where is the nearest bank or currency exchange?

The nearest bank is 2 minutes from the hotel. The banks in Vietnam are open from 08:00 until 14.30 hrs. Monday to Friday only.

What is the currency in Vietnam?

The currency in Vietnam is the Vietnamese Dong.

Can baggage be stored at the hotel whilst I travel to another location in Vietnam?

Please contact the concierge to arrange this.

What voltage do you use in Vietnam?

The voltage in Vietnam is 220 V.

What is the VAT refund system in Vietnam?

Tourists are able to claim back the VAT on larger purchases when they exit the country. Most department stores display a sign to this effect and will provide the necessary forms for completion.

Is it safe to drink the tap water in Vietnam?

Tourist is advised to use bottled water and boil water for drink.

What is the weather like at different times of the year?

As a general guideline, the weather in the North of Vietnam is 4 seasons all year round. Spring season is between February to April, Summer season is between May to August, Autumn season is between September to October, Winter season is between November to January.

What should I wear in Vietnam?

The dress code in Vietnam is quite modest and so conservative dress is recommended. Should suitable with four seasons time. Shorts and sleeveless vests cannot be worn to visit a temple.

Business Travelers

Can I connect my laptop in the room?

Yes, laptops can be connected to free wi-fi provided by the hotel. The entire building is also wireless enabled.

Shopping and Tourist Facilities

Are there any major shopping centres near the hotel? And, if so, where are they?

A supermarket is 5 minutes’ drive from the hotel. And local fresh air market is 5 minutes’ walking from hotel.