Best Rate Guaranteed
Eastin Hotels, Resorts & Residences presents our Best Rate Guaranteed Program to strengthen our commitment to our customers. The program ensures that guests enjoy the best available rate online when booking direct with us. We provide the best value and experience for our guests to make their reservations with confidence on our hotel’s website.
Booking directly with us gives you many advantages:
- Get the best rates and save
- No booking fees or extra costs
- Instant confirmation
- Fast and easy amendments or cancellations
- Flexible terms of payment
- If the hotels needs to upgrade some guests, priority will go to our website customers
If you found a better rate, just send us your claim and we will be happy to honour that rate with an additional 15 percent discount.
Terms and Conditions
- Reservation must be made directly with Eastin Hotels & Residences prior to making the claim
- Applicable against bookable rates for the same length of stay, dates of reservations, room category, number of persons, currency and other reservation conditions.
- Claims will only be accepted within 24 hours after reservation is made
- A small price difference of 0.5% or less of the total booking value due to currency conversions is not eligible for our Best Rate Guarantee claim.
- No claims will be accepted for arrivals within 72 hours (3 days) of claim
- Eastin Hotels & Residences Reservation Department will investigate and inform you of our decision within 48hours of having received your claim.
- Eastin Hotels & Residences will extend a further 15% discount on the rate you found cheaper once your claim is confirmed. Discount will be applied to your reservation prior to arrival and reconfirmed.
- Eastin Hotels & Residences Best Rate Guarantee applies to rates booked for the period of the stay, excluding any other charges i.e. government tax, service charges, food and beverages and any other charges that you may incur during your stay.
- The Best Rate Guarantee does not apply to:
- Websites that package room nights with any other components such as tours, flights, transfers, etc.
- Auction sites.
- Closed user group offers.
- Negotiated rates with Eastin Hotels & Residences partners
To proceed with the claim, download the PDF form below and fill up the relevant information. Once completed, please submit to [email protected]
We reserve the right to amend, revise, supplement, suspend or discontinue our Best Rate Guaranteed at any time.