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Hotel FAQ

Find frequently asked questions at our Eastin Phat Linh Hotel Halong

Have a question or need an answer about your planned stay with Eastin Phat Linh Hotel Halong? Take a look at our extensive FAQs

Rooms and Rates

WHAT TYPES OF ROOMS ARE AVAILABLE IN THE HOTEL AND WHAT ARE THE DIFFERENCES BETWEEN THE DIFFERENT CATEGORIES?

 

Floor Shower/ Bathtub

Bed Type

Superior 5 - 25 Shower King or Twin
Deluxe

5 - 25 

Shower

King or Twin

Deluxe Ocean 5 - 25 Shower King or Twin
Grand Deluxe  5 - 25 Shower King 
Grand Deluxe Ocean 5 - 25 Shower King 
Suite 24,25 Shower

King 

Terrace Suite 25 Shower/ Bathtub

King

All our rooms are equipped with Wi-Fi internet access, tea and coffee-making facilities and comfortable beds with duvets.

ARE YOUR HOTEL RATES PER ROOM OR PER PERSON?
The rates charged are per room with double occupancy in all room types. 

HOW CAN I MAKE A BOOKING?
You can book through our website or send an email to rsvn@eastinhalong.com 

DOES MY ROOM RESERVATION REQUIRE ANY GUARANTEE?
All room reservations require a credit card guarantee.

HOW DO I CANCEL MY HOTEL RESERVATION WITHOUT INCURRING A CANCELLATION CHARGE?
To cancel your booking without incurring any charge, please contact the Reservations Department or cancel in the booking system before 6.00 p.m. on your arrival date. 

HOW MANY PEOPLE CAN STAY IN ONE ROOM?
Each guest room can accommodate a maximum of three (3) people. Please note that the third bed will be a rollaway bed and an extra charge will be applied.

DO YOU OFFER DISCOUNTS FOR A GROUP BOOKING?
For details on our available group rates, please contact the hotel’s Sales Department at sales@eastinhalong.com. 

DO YOU HAVE A PET POLICY?
We regret that animals are not allowed to stay in guest rooms.

DO THE RATES INCLUDE BREAKFAST?
All rates are divided into two types, Room Only and Room Including Breakfast.

WHAT ARE THE STANDARD CHECK-IN AND CHECK-OUT TIMES OF THE HOTEL?
The standard check-in time is 2.00 p.m. while the standard check-out time is 12.00 p.m. noon. 

IS IT POSSIBLE TO CHECK-IN EARLIER?
Early check-ins are subject to room availability. If you are arriving early in the day, we suggest adding an extra night to your booking 1 day before your scheduled arrival in order to guarantee that your room is ready upon arrival at the hotel.
Please inform our staff when making your booking if you plan to book an additional night in order to guarantee that your room will be ready for you upon your arrival.  

CAN I HAVE A LATE CHECK-OUT?
Late check-outs are subject to room availability.  Please note that for check-outs after 6.00 p.m., an additional room night will be charged at the regular room rate.

DO YOU HAVE TWIN, TRIPLE AND QUADRUPLE ROOMS?
We do have twin rooms. For triple rooms, an extra bed may be added. 

ARE KING SIZE BEDS AVAILABLE IN THE ROOMS?
Yes, they are.

DO YOU HAVE ROOMS WITH A BATHTUB?
Yes, we do, our Terrace King Suite feature a bathtub.

DO YOU HAVE NON-SMOKING ROOMS?
All rooms at Eastin Phat Linh Hotel Halong are non-smoking rooms. Our hotel has designated smoking zones located next to the swimming pool area and car park.

ARE SAFETY DEPOSIT BOXES AVAILABLE AT THE HOTEL?
All guest rooms have a safety deposit box which is available free of charge.

IS INTERNET AVAILABLE AT THE HOTEL?
The entire hotel is set up for free wireless or broadband internet access. You can contact the front desk for a username and password. Both broadband and Wi-Fi internet access is available in every room.
 

Travelling with Children

IS A BABYSITTING SERVICE AVAILABLE?
Yes, a babysitting service is available.

WHAT FACILITIES ARE AVAILABLE FOR CHILDREN?
We have a Kids Pool.  

ARE BABY COTS AVAILABLE FOR THE ROOMS?
Baby cots are available on request.

ARE “HIGH CHAIRS” AVAILABLE IN THE RESTAURANTS?
Yes, high chairs are available in the restaurants.

WHAT IS YOUR CHILD POLICY?
Our child policy applies to children below 16 years old. Children under the age of 16 stay free of charge when sharing a room with their parents. 
 

Dining

WHERE IS BREAKFAST SERVED AND AT WHAT TIME?
A breakfast buffet is served in The Wrap and Roll restaurant on the Mezzanine floor, from 6.00 a.m. - 11.30 a.m.

HOW MANY RESTAURANTS DO YOU HAVE AND WHAT ARE THEY?
We have 1 main restaurant in the hotel. For more information, please visit our dining section.

IS VEGETARIAN CUISINE AVAILABLE IN THE RESTAURANTS?
A selection of vegetarian dishes are available at every outlet.

IS A SPECIAL MENU AVAILABLE FOR CHILDREN?
Yes, all our restaurants have a special kid’s menu available. 

DO YOU HAVE 24-HOUR ROOM SERVICE?
Not yet, but we’re working on it! Last order for room service is at 11.00 p.m. 
 

General Hotel Information

IS THERE A SWIMMING POOL IN THE HOTEL?
Our swimming pool is located on the 3rd floor and are open from 6.00 a.m. – 8.00 p.m. 

IS THERE A FITNESS CENTRE/GYM IN THE HOTEL?
The fitness centre is located on the 3rd floor close to the swimming pool, and is open from 6.00 a.m. – 8.00 p.m. 

HOW MUCH PARKING SPACE IS AVAILABLE AT THE HOTEL?
The car park can accommodate up to 100 cars and 260 motorbikes.

DO YOU PROVIDE A FREE SHUTTLE BUS/VAN FROM/TO THE AIRPORT TO/FROM THE HOTEL?
We regret that there is no free shuttle service available.

HOW LONG DOES IT TAKE TO GET A TAXI OR LIMOUSINE FROM THE AIRPORT TO THE HOTEL AND APPROXIMATELY HOW MUCH DOES IT COST?
It takes approximately 2.30 hrs to get from the Noi Bai International Airport to the hotel. The cost ranges from USD 10 – 20  for a shuttle van.

HOW MUCH DOES A PRIVATE CAR COST?
The cost is USD 75 - 80 per way.

HOW CAN I GET TO THE HOTEL BY PUBLIC TRANSPORTATION?
As the hotel is located about 125 km from Noi Bai International Airport (Hanoi), we recommend you take a taxi or private car.

IF I TAKE A PRIVATE CAR FROM THE AIRPORT, WILL I BE MET BY A MEMBER OF THE EASTIN STAFF?
We have airport representatives to meet all our arriving guests and to escort them to the limousine. The representative will wait for you at the exit of the airport. 

DO YOU HAVE SPECIAL FACILITIES AND SERVICES AVAILABLE FOR DISABLED TRAVELLERS?
Yes, we have wheelchair pathways and disabled rest rooms. 

CAN THE HOTEL RECONFIRM MY ONGOING FLIGHT AND MAKE ARRANGEMENTS FOR DOMESTIC AND INTERNATIONAL FLIGHTS?
Yes, the Concierge staff will be pleased to assist you with your travel arrangements.

IS A DOCTOR AVAILABLE AT THE HOTEL?
We have a doctor on call 24 hours.

CAN I GET A MASSAGE AT THE HOTEL?
Yes, we have spa available on the 3rd floor. 

HOW FAR IS THE NEAREST HOSPITAL TO THE HOTEL?
The nearest international standard hospital is a 5 minutes’ drive away.

WHERE IS THE NEAREST BANK OR CURRENCY EXCHANGE?
The closest bank is at Agribank Chi Nhánh Khu Vực Bãi Cháy which is a 2 minutes’ drive. The banks in Vietnam are open from 7.00 a.m. – 11.15 a.m. and 1.15 p.m. - 4.30 p.m. Monday to Friday.

WHAT IS THE CURRENCY IN VIETNAM?
The currency in Vietnam is the Vietnamese Dong (VND). 

CAN BAGGAGE BE STORED AT THE HOTEL WHILST I TRAVEL TO ANOTHER LOCATION IN INDONESIA?
Please contact the Concierge to arrange baggage storage.

WHAT VOLTAGE DO YOU USE IN VIETNAM?
The voltage in Vietnam is 220 V.

IS IT SAFE TO DRINK THE TAP WATER IN VIETNAM?
The tap water in Vietnam is not potable. Complimentary drinking water is provided in all guest rooms (2 bottles per room per day). 

WHAT IS THE WEATHER LIKE AT DIFFERENT TIMES OF THE YEAR?
Halong has two distinct seasons – hot and moist summer and dry and cold winter. Cold winds often start from November to March, meanwhile, the hotter days often fall between June and September. The rest of the years are transitional months that see the mix of these two patterns. 
Although you can travel to Halong Bay all year round, there are some better days to visit the Bay than the other. Normally, the best time to visit the Bay is from March to May and from October to December. However, the weather has now seen changes which make the parameter of what is called “the best time” no longer 100% accurate. That being said, any day can be a good day in Halong Bay. 
 

WHAT SHOULD I WEAR IN VIETNAM?
The dress code in Vietnam is quite casual and so informal dress is recommended. 
 

Business Travellers

CAN I CONNECT MY LAPTOP TO THE INTERNET IN MY ROOM?
Yes, we provide Wi-Fi internet in all guest rooms. The entire building is also Wi-Fi enabled.
 

Shopping and Tourist Facilities

ARE THERE ANY MAJOR SHOPPING CENTRES NEAR THE HOTEL? AND, IF SO, WHERE ARE THEY?

There are not many shopping complexes in Halong but one market is every interesting is  Halong Market, Halong Market sits in the very centre of Halong City, conveniently close by to a new port that is being built at the time of writing. It’s a colorful and vibrant place, as markets tend to be, full of stalls run by people trying to make their daily hustle. Expect to see fresh fish and meat as well as fabrics, fruits and flowers. Halong Market is a great place to walk around and to try and get some good bargains. Be sure to barter where and when possible!

HOW FAR IS THE HOTEL FROM THE MAIN SHOPPING AREA?
The main shopping area is about a 20 minutes’ drive from the hotel. 

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