Eastin Hotel Vientiane

Rooms and Rates

ARE YOUR ROOM RATES PER ROOM OR PER PERSON?

The rates charged are per room (double occupancy).

HOW CAN I MAKE A BOOKING?
You can book through our website www.eastinvientiane.com  or send an email to rsvn@eastinvientiane.com

DOES MY ROOM RESERVATION REQUIRE ANY GUARANTEE?
All room reservations require a credit card guarantee.

HOW DO I CANCEL MY RESERVATION WITHOUT A CHARGE?
The details of our cancellation policy conditions can be found in the confirmation letter we send confirming your booking.

HOW MANY PEOPLE CAN STAY IN ONE ROOM?
Each guest room can accommodate a maximum of three (3) adults.

DO YOU HAVE A PET POLICY?
We regret that pet are not allowed on the premises.

DO THE RATES INCLUDE BREAKFAST?
We offer both room only with no breakfast and room with breakfast. Please check our website for our latest offers.

WHAT ARE THE STANDARD CHECK-IN AND CHECK-OUT TIMES?
The standard check-in time is 2:00 p.m. and check out is at 12:00 noon.

IS IT POSSIBLE TO CHECK-IN EARLIER?
It is sometimes possible to check-in earlier, however, this is subject to availability. To ensure your room is ready upon arrival, you can reserve the room from the night before

CAN I HAVE A LATE CHECK-OUT?
It is possible to have a late check-out as per room availability. Please note that for check-outs after 18:00 hrs. an additional room night will be charged at the regular room rate.

DO YOU HAVE TWIN, TRIPLE AND QUADRUPLE ROOMS?
We do have twin rooms. For triple rooms, an extra bed with extra charge can be added. However, no quadruple rooms are available.

ARE KING-SIZED BEDS AVAILABLE IN THE ROOMS?
Yes, they are.

DO YOU HAVE ROOMS WITH A BATHTUB?
No.

DO YOU HAVE NON-SMOKING ROOMS?
All rooms are non-smoking but we provide designated smoking zones.

ARE SAFETY DEPOSIT BOXES AVAILABLE AT THE PROPERTY?
All guestrooms have a safety deposit box which is available free of charge.

IS INTERNET AVAILABLE AT THE PROPERTY?
The entire area including public areas and guestrooms is set up for free wireless or broadband internet access. You can contact the front desk for a username and password.

WHAT FACILITIES ARE AVAILABLE AT THE HOTEL?
Eastin Hotel Vientiane offers:
•    Rooftop Bar & Restaurant with river view
•    Swimming pool
•    Gym
•    Meeting room
•    On-site parking
•    Free shuttle service to city center 

Travelling with Children

ARE BABY COTS AVAILABLE FOR THE ROOMS?
Yes, they are.

Dining

IS VEGETARIAN CUISINE AVAILABLE IN THE RESTAURANTS?
A selection of vegetarian dishes are available in every outlet.

IS A SPECIAL MENU AVAILABLE FOR CHILDREN?
Yes

General Information

IS THERE A SWIMMING POOL IN THE PROPERTY?
The swimming pool is on the 4th floor and open from 07:00 a.m. -  09:00 p.m.

IS THERE A FITNESS CENTER IN THE PROPERTY?
The fitness center is on the 4th floor .  

HOW MUCH PARKING SPACE IS AVAILABLE AT THE PROPERTY?
The car park can accommodate up to 20 cars. 

DO YOU PROVIDE A FREE SHUTTLE BUS/VAN FROM/TO THE AIRPORT TO/FROM THE PROPERTY?
We regret that there is no free shuttle service available.

HOW LONG DOES IT TAKE TO GET A TAXI OR LIMOUSINE FROM THE AIRPORT TO THE PROPERTY AND APPROXIMATELY HOW MUCH DOES IT COST?
It takes approximately 15 minutes to get from the Wattay International Airport to the property.

HOW DO I GET TO THE PROPERTY BY PUBLIC TRANSPORTATION?
Due to the inconvenience of using public transport we strongly recommend using either a taxi or our own private transfer

IF I TAKE A PROPERTY VAN FROM THE AIRPORT, WILL I BE MET BY A MEMBER OF EASTIN STAFF?
We have an airport representative to meet all our arriving guests and escort them to their transportation. The representative carries an Eastin sign with your name on it. 

DO YOU HAVE SPECIAL FACILITIES AND SERVICES AVAILABLE FOR THE DISABLED TRAVELER?
Yes, we have rooms specially equipped for disabled travelers. These rooms are available on request at no additional charge but are subject to availability.

CAN THE YOU RECONFIRM MY ONGOING FLIGHT AND MAKE ARRANGEMENTS FOR DOMESTIC AND INTERNATIONAL FLIGHTS?
Yes, the concierge staff will be pleased to assist with your travel arrangements.

IS A DOCTOR AVAILABLE?
We can arrange a doctor on call to come or we can escort you to the nearest hospital.

CAN I GET A MASSAGE AT THE PROPERTY?
We do not have an in-house spa or massage service.

HOW FAR IS THE NEAREST HOSPITAL TO THE PROPERTY?
It is 15 minutes’ drive to a major international hospital.

WHERE IS THE NEAREST BANK OR CURRENCY EXCHANGE?
- BCEL Head Office & Service Unit – Located on Pangkham Street, this is one of the most reliable places for currency exchange, with extended hours until 19:00 on weekdays and 15:00 on weekends.
- Jonsuda Money Exchange – A well-known exchange service in Vientiane.
- Phongsavanh Bank – Offers banking and exchange services.
- Sacombank Lao – Another option for exchanging currency.

WHAT IS THE CURRENCY IN LAOS?
The official currency of Laos is the Lao Kip (LAK)

CAN BAGGAGE BE STORED AT THE PROPERTY WHILST I TRAVEL TO ANOTHER LOCATION IN LAOS?
Please contact the concierge to arrange this.

WHAT VOLTAGE DO YOU USE IN LAOS?
Laos operates on a 230V supply voltage with a frequency of 50Hz

WHAT IS THE VAT REFUND SYSTEM IN LAOS?
Tourists are able to claim back the VAT on larger purchases when they exit the country. Most department stores display a sign to this effect and will provide the necessary forms for completion.

IS IT SAFE TO DRINK THE TAP WATER IN LAOS?
No, tap water in Laos is generally not safe to drink.

WHAT IS THE WEATHER LIKE AT DIFFERENT TIMES OF THE YEAR?
The dry season (October to April) is ideal for visiting, while the wet season (May to September) brings heavy rains.

WHAT SHOULD I WEAR IN LAOS?
Laos has a hot and humid tropical monsoon climate, so lightweight, breathable clothing is best. 

Business Travellers

CAN I CONNECT MY LAPTOP IN THE ROOM?
Yes, laptops can be connected to the regular phone lines or to splitter boxes provided by the property. The entire building is also wireless enabled.

Shopping and Tourists Facilities

ARE THERE ANY MAJOR SHOPPING CENTRES NEAR THE PROPERTY? AND, IF SO, WHERE ARE THEY?
- Talat Sao – A well-known morning market and shopping mall offering everything from textiles and jewelry to electronics and home goods. Located on Lane Xang Avenue.

- Vientiane Center Lao – A modern shopping mall with a variety of stores, restaurants, and a food court.

- Parkson Laos – A large shopping mall with a supermarket, restaurants, and retail stores.

- Itecc Mall – Features a cinema, clothing stores, and other retail outlets.

- ASEAN Mall – A smaller shopping center with a mix of vendors.

HOW FAR IS THE PROPERTY FROM THE MAIN SHOPPING AREA?
About 1- 10 minutes by taxi.